RETURNS & EXCHANGES

Returns & Exchanges

You have 15 days from receiving your order to return the product to us.

All product needs to be in the same condition as received. 

Products must be:

• unworn,
• unwashed
• undamaged
• with all the original tags attached 

If you fail to comply with the above conditions, the product(s) will be returned to you, at your own expense,  and will not be refunded.

A $15 Shipping cost will be deducted from your refund

Refund Process

To return a product message us through our contact us page.

In your email you must include:

• the order number,
• the name on the order
• the reason for the return.

Once the return request email had been authorised, a return label will be sent to you by email.

The parcel must be dropped off at the appropriate courier location and received within 10 days from the date of the return authorisation for a full refund.

Once the product is received at our warehouse, examined, and approved, a refund will be issued to your original mode of payment , minus the $15 shipping fee, within 5-7 business days. 
Please note that depending on the financial institution, it may take longer for it to show up on your credit card.

Any returns that do not meet the guidelines, will be returned client's expense.

Exchange Policy

To exchange a product, send us a message through our contact us page.

We offer 1(one) free exchange. 

In your email include:

• the order number
• the size you would like to exchange for
• or an alternative item you would like to exchange for

Once the exchange request has been approved, a return label will be sent to you by email. The parcel must be dropped off at the appropriate courier location and received within 10 days from the date of the exchange authorisation.

Once the product is received at our warehouse, examined, and approved, the item that it will be exchanged for, will be shipped to you within 5-7 days.

Any items that do not meet the guidelines, will be returned at the client's expense.

 Damaged or Defective Items

Our goal is to comply with the highest standards of quality and your satisfaction is important to us.  

In the event that a product is defective or if you encounter any problems with your item, please message us through our contact us page.

Please note that we cannot be responsible for any damage caused by ordinary wear and tear.